Privacy Policy
This Privacy Policy explains how Graz Bloom Studio processes personal data in connection with its florist workshop services, including wedding bouquets and event decoration, through the website and related communications.
GDPR Basis
Where the GDPR applies, we process personal data on a lawful basis such as performance of a contract, steps taken at your request before entering a contract, compliance with legal obligations, legitimate interests, or consent where required. The exact basis depends on the context of the interaction.
If you are located in the European Economic Area, the GDPR may apply to our processing of your personal data.
GDPR Rights
Where applicable, you may request access, rectification, erasure, restriction of processing, data portability, or objection to processing. You may also withdraw consent where processing relies on consent, without affecting prior lawful processing.
Data We Collect
We may process contact details, event and order information, consultation notes, delivery and setup details, payment-related records, and website usage data. Where relevant, we also process communication content and preferences shared during the planning of floral services.
Data Sources
We receive data from contact forms, phone calls, consultation appointments, and other direct communications. We may also generate limited technical data when the website is used, such as device or browser information and basic interaction records.
Cookie Types
The website may use essential cookies to support basic functions, preference cookies to remember settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent, depending on their purpose.
Cookie Controls
You may block or delete cookies through your browser settings. If the website offers a cookie preference tool, you may use it to manage non-essential cookies. Some features may not function properly if certain cookies are disabled.
Contact Information
How We Use Data
Personal data is used to respond to inquiries, arrange consultations, prepare quotes, confirm dates and deposits, plan floral designs, coordinate delivery and on-site setup, process payments, maintain records, improve website performance, and comply with legal obligations.
Service Providers
We may disclose personal data to trusted service providers that support website operation, communication handling, record keeping, payment processing, or delivery and setup coordination. These parties may process data only for the services they perform for us and under appropriate confidentiality and data protection terms.
Legal Disclosure
We may share personal data with public authorities, courts, or other parties when disclosure is necessary to comply with legal obligations, respond to lawful requests, protect rights, or address security and fraud concerns.
Your Rights
Depending on your location and the applicable law, you may have rights relating to your personal data, including the right to know how it is used and to challenge certain processing activities. We assess each request in light of the legal requirements that apply.
Submitting Requests
To exercise a privacy right, please send a clear request using the contact details in this policy and describe the data or processing activity concerned. We may ask for information needed to verify your identity and to respond accurately.
Data Retention
We keep personal data only for as long as needed to handle inquiries, manage consultations and bookings, complete services, maintain business records, or meet legal obligations. When data is no longer required, it is deleted or anonymized in line with our retention practices.
Policy Changes
When changes are material, we will update the policy on the website and may provide additional notice where appropriate. The version in effect is the one published at the time of your visit or interaction.